Customer case studies — mis.doctor.nola
Features Medical record App Security Pricing Русская версия
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Real results

Clinics that already
work differently

Three stories of how doctor.nola transforms the way clinics work — from multi-specialty centers to focused specialties.

−60%
patient wait time
70%
bookings via WhatsApp
×2
patient throughput
−40%
no-shows for appointments
01 Almaty

Sana Clinic

Multi-specialty clinic · 15 doctors

The challenge: patients waited in line for 40–60 minutes, while the schedule was kept in three separate spreadsheets. During peak load, administrators couldn't keep slots in sync — bookings got double-booked and doctors sat idle.

−60%
Wait time Smart scheduling balanced the load across hours and doctors — the queue was cut in half
×2
Patient throughput Online booking and auto-scheduling made it possible to see twice as many patients in the same working day

Implementation result · 3 months

−60%

shorter wait time
from 52 down to 21 minutes

×2
patient
throughput
15
doctors in one
system
0
paper
logbooks
02 Astana

Medical Group MC

Network of 3 branches · different specialties

The challenge: each branch ran on its own system, and patient data wasn't synchronized. Management received reports once a month — manually, in Excel. Seeing the real picture across the network in the moment was impossible.

Single
database
One patient record across the network Visit history, lab results, and prescriptions are available to a doctor at any branch — no calls or forwarding
Online
reports
Analytics across all branches Management sees revenue, workload, and conversion for each branch in real time

Implementation result · 6 months

3 → 1

systems merged
into one MIS with a shared database

3
branches
in one system
∞
real-time
reports
0
duplicates
in the patient database
03 Shymkent

Dent+ Dental Clinic

Dental clinic · 8 doctors

The challenge: appointments were booked by phone — at peak hours the administrator couldn't take all the calls. Visit reminders were sent manually. Patients regularly failed to show up, leaving booked slots empty.

70%
Booking via WhatsApp The patient messages the bot, picks a doctor and a time — no calls and no waiting on the line
−40%
No-shows for appointments Automated reminders 24 hours and 2 hours ahead cut no-shows from 28% to 17%

Implementation result · 2 months

70%

of bookings handled
automatically via WhatsApp

−40%
no-shows for
appointments
8
doctors
without overload
24/7
booking with no
administrator

Ready for the same
results?

We'll show doctor.nola in action using your own example — free, no strings attached.

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